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Privacy terms for your account

This page tells you what we collect, why we keep it, and how you can ask for correction before you open your account.

MalaysiaCookiesAccount recordsLocal law

What this policy covers in Malaysia

jsm88 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy explains how we collect, use, store, and share personal data when you open an account, send a request, or use a payment method linked to your profile. For Malaysia traffic, the record may include your name, contact details, device details, session logs, and

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transaction references from Touch 'n Go, GrabPay, Boost dan FPX. We use that record to run the account, confirm payment status, stop misuse, and answer privacy requests. We keep data only for as long as we need it for service, dispute handling, fraud checks, tax duties,
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or other legal duties. If a record is no longer needed, we remove it, mask it, or move it to a restricted archive. Where access or eligibility is discussed, it depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Ways to reach us about data

If you want to correct a record, ask how long we keep it, or check whether a consent setting can change, reach us through live chat…

RECORD SAFEGUARDS

How we handle your records

We collect the details needed to open, run, and secure your account, then limit internal access to staff who need it for a task.

Data collection

We only ask for the details needed to create and run your account, confirm payments, and respond to support. That usually includes name, contact details, device data, and records linked to your activity.

Cookies

Session cookies keep you signed in, remember language settings, and help us spot unusual access. They do not change your privacy choices, and you can clear them through your browser controls.

Account security

We use verification checks when you change key details, request withdrawals, or contact us about account access. That helps us block misuse and keep your profile tied to the right contact point.

Retention

We keep records only for the time needed for service, disputes, tax duties, fraud checks, and other legal duties. After that, we remove, mask, or archive the record under our retention rules.

Request changes

You can ask us to correct, copy, or delete eligible records by sending a request through support. We may need to verify your identity before we act, especially when the request touches sensitive fields.

Local law

Some requests depend on local law and may not apply in every region. Where the law allows, we will explain the result, the timeline, and any record we must keep.

Common questions on your privacy rights

These questions cover what we collect, why we use it, how long we keep it, and how you can ask for a change. Each answer points you to the same privacy path, so you know where to go when your details change or a record needs checking. Where local law matters, we will say so clearly.

We collect the details needed to create and run your account, such as your name, contact details, device data, session logs, and payment references. We avoid asking for extras unless law or support needs them.

Device and cookie records help us keep you signed in, remember settings, and spot strange access. They also help us trace a request if you contact support about a lost session or account change.

Yes. Send the change through support with the contact details on file and the field you want corrected. We may ask for a check so the request is matched to the right record.

We keep records only as long as we need them for service, dispute handling, fraud checks, tax duties, and other legal duties. When the period ends, we remove, mask, or archive what no longer needs active access.

Use live chat, email, or the request form in your account area. Each path reaches the same privacy team, and we will reply through the channel that best fits your request.

Yes. Where access or eligibility is discussed, it depends on local law and is available where local law permits. If a request cannot be fulfilled, we will explain the reason and the record we must keep.

Privacy terms for your account

Ways to reach us about data

How we handle your records

Data collection

Cookies

Account security

Retention

Request changes

Local law

Common questions on your privacy rights

01 What data do you collect from my account?

02 Why do you use my device and cookie records?

03 Can I ask you to correct my details?

04 How long do you keep privacy records?

05 Who can I contact for a privacy request?

06 Does access depend on where I am?

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